Return & refund policy
SEYOUL Returns Policy:
At SEYOUL, we strive to provide you with high-quality skincare products that meet your expectations. We understand that sometimes things may not go as planned, and in such cases, we have outlined our Returns Policy below to assist you.
Returns or Replacements for Damaged Goods:
If the product you receive from SEYOUL is damaged or defective in any way, we offer a hassle-free return or replacement option. To initiate a return or request a replacement, please follow these steps:
- Contact our customer support team at justskin.info@gmail.com within 48 hours of receiving the product to report the issue.
- Include your order number, a detailed description of the issue, and any supporting evidence such as photographs.
- Our customer service team will review your request within 2 business days. Once reviewed, they will guide you through the return or replacement process and provide you with further instructions.
Refunds:
- We do not offer refunds for a change of mind.
- Refunds will only be provided if the product is defective, damaged, or if there was an error in the order fulfilment process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Once we receive the damaged or defective product, we will arrange for a replacement or issue a refund, depending on your preference and product availability. Please note that it may take additional time for a refund to appear in your account, depending on your bank or credit card provider.
Exchange Policy:
- We do not offer exchanges for products.
- If you would like to try a sample prior to purchasing a full-size product, please email us at justskin.info@gmail.com and we will be happy to assist you.
Samples:
We understand that purchasing skincare products online can be challenging, especially when it comes to determining suitability for your skin type. To request a sample tester, please email us at justskin.info@gmail.com with your skin concern and the specific products you are interested in trying. We offer a maximum of 2 samples per customer.
Our customer service team will review your request and provide further instructions on how to receive your samples. Please note that sample testers are subject to availability.
We believe in the quality and effectiveness of our skincare range, and we are confident that you will love the results. We look forward to hearing from you and helping you find the perfect skincare products for your needs.
Thank you for choosing SEYOUL!